Return requests and authorization must be made within 30 days of receipt of merchandise. Contact Customer Service at [email protected] or call 1-800-527-9447 and request an RGA (Return Goods Authorization). Return merchandise may not be shipped to Moda/United Notions without first obtaining an RGA. Return Guidelines:
• Goods must be returned in full packs and unmarked
• Fabric may NOT be priced or cut
• Sale merchandise is NOT returnable
• RGA and Invoice or picking ticket should accompany all returns to receive proper credit Returns that do not meet these guidelines may be charged a 15% restocking fee. Please note: Do not ship your returns to our PO Box. That is a lock box and the package will be returned to you. We do not guarantee sales, and overstock is not a valid reason for returns. Back orders are not automatically canceled; you must notify us in writing to do so. We understand that there are exceptions, and we will work with you. If you have any questions, please contact Customer Service. We do NOT send UPS pick-ups for the following:
• Goods over 30 days
• In house orders (merchandise picked up by customer)
• Merchandise selected by our Customer Service per customer instructions
• Sale merchandise purchased in our Dallas warehouse (unless defective)
• Special Orders or Drop-Ship orders.